RITA sends automatic emails to notify partners and cargo owners about any changes to their shipments or consignments. Below are some of the conditions under which the automatic emails are sent:
 | RITA's user-friendly interface effortlessly enables individuals to submit service requests online in six different languages. Furthermore, it can automatically send notifications in English, Spanish, French, Portuguese, Russian, and Chinese, ensuring effective communication with a diverse user base. |
| Account and password Expiration reminder: | RITA provides automated notifications one week in advance to remind users of upcoming account and password expirations. |
| Password Reset and Confirmation Email: | RITA automatically notifies users to reset their password with a password reset link and sends confirmation email after the password has been reset. |
| Service Request Form Submission: | Service requests submitted through manual or online SRF will trigger alert emails to requestors and RITA operators, notifying key personnel and documenting the workflow. If the owner of the cargo is different from the requestor of the service, RITA sends a separate email to each of them. |
| Online Service Request Reminder: | When a user has pending service requests submitted online and they have not been verified, RITA sends a reminder email to the customer to verify their submitted request. |
| Service Request Rejected: | When service requests submitted by users are rejected, the cargo owner will be notified, including notes for the rejection. |
| Service Request Accepted: | When service requests submitted by users are approved, the person who submitted the online service request will be notified about the acceptance of their request. They will also receive the cargo tracking ID number along with a hyperlink to the tracking page. From there, the user can track the disposition of the cargo. |
| Cargo Received: | When cargo from multiple consignments is received in a single location, RITA sends automatic email notifications to the cargo owners and partners (if different than the owners). |
| Release Order Submitted: | Release order requests submitted through manual or online form will trigger alert emails to requestors and RITA operators. |
| Release Order Rejection Notification: | When a release order request is rejected by the RITA operator, the person who submitted the release order request will be notified, along with rejection notes. |
| Cargo Dispatch: | When a single journey includes cargo from multiple consignments and is dispatched to multiple locations/recipients, RITA automatically sends email notifications to cargo owners and recipients (if different from the owner) when the cargo is dispatched on a vehicle. |
| Cancellation of Dispatch: | If a dispatch is cancelled, cargo owners and recipients (if different from the owner) will receive automatic notifications of the changes. RITA operators will be required to provide an explanation for the cancellation of the dispatch. |
