RITA operators must select the “Move to Consignment” option to approve service requests from partners. This action will redirect you to the Consignment page. 

Operators should verify that the information provided in the service requests is accurately reflected in RITA. All information in the service request form is highlighted in yellow.

Once the operator confirms that all the information is correctly entered into RITA, they should click “Save New Consignment” at the top right of the consignment screen. RITA will then issue a consignment identification number. 

Finally, when the Logistics Cluster is ready to provide the service, change the consignment status to “Accept” to proceed with the cargo movement.

RITA will display an error message if an organization is not pre-registered. Please contact RITA GLOBAL at rita.global@wfp.org for registration.

Uploading SRF Excel Template

If the operator wants to upload a saved Service Request Form (SRF) in the template Excel format, click the “Upload SRF form” button on the top right section of the screen:

• Click on Choose SRF file and select the SRF file saved on the desktop or in the local folder.
• Upload the file by clicking the Upload SRF form button.

Create Consignment Manually

If the operator wants to create a new consignment manually, click the “New Consignment” button.

Please fill in the information manually and select "Save New Consignment" at the top right of the screen.

• Sender/Receiver Organization: Select the sender and receiver organization from the list of organizations registered in RITA. If any new organization is not registered in RITA, the operator must request RITA GLOBAL at rita.global@wfp.org. 
• Sender Contact: Click the plus sign “+” next to the sender’s contact. In the box, provide the receiver's name, job title, phone number, and email address, and click "Save Changes."
• Receiver Contact: Click the plus sign “+” next to the receiver’s contact. In the box, provide the receiver's name, job title, phone number, and email address, and click "Save Changes."
• Clearing Agent details: Click the plus sign "+" next to the clearing agent box. Then, on the screen that appears, provide the details of the clearing and forwarding agent. 

Note: Each requestor can provide up to three email addresses and contact numbers. 

Starting Point: Select the starting point for the cargo.

• If the cargo is to be picked from the Partners/Customers Address, select the “Collect from Customers Address” option.
• If the cargo is shipped to the port or terminal for temporary storage before transferring to the final destination, select the “Transshipment into Port” option.
• If the cargo is picked up by the customers from the warehouse or delivered to the warehouse by the customer, select the Customer “Delivery/Warehouse Pickup” option.

Pick-up address: Select the pickup address according to the starting point of the cargo selected.

Service Identification: Select the service requested from the dropdown lists of the Service Identification box.

• If transport service is requested from a starting point to the destination, select “Cargo is to be transferred and delivered to the customers address” option.
• If transport is requested to a certain point, after which it is released to the customer, select “Cargo is to be transferred and collected by the customer.”
• If cargo is to be stored at the warehouse, select the “Cargo is to be stored” option.

Planned Movement: Provide the scheduled date of movement, planned mode, and the transporter’s number.

Add Line Item: Add the line items for the cargo details. Provide the details in the same format as required in the Service Request Form, starting with Product Category, Inventory Units, Item Description, Handling Units, Weight and Volume, and the special requests section for Fragile, Dangerous, and temperature-sensitive items. 

Status:

• Select the status of the consignment. By default, the status will be selected as “New”.
• If all the criteria are met, the operator must select “Accept” from the dropdown menu.
• For other reasons, either select the “On-Hold” option to postpone the request or cancel it by choosing the “Cancel” option from the dropdown list.

Priority:

• Click "Change Priority" to choose the service request priority.
• The service provider can select between Urgent, High, Normal, or Low, depending on the priority of the request, and provide the reason for the same.

Remarks: The requestor can utilize the remarks section to provide specific handling instructions or any relevant information regarding cargo storage and the requested transport service.

Number of Pallets: The requester can specify the number of pallets loaded onto trucks for the requested cargo transport and storage. 

Consignment attachments: The operators can attach PDF and image files, such as waybills, packing lists, GRNs, etc., received from the requestor. For online SRF, the operator can review the attachments from the consignment screen. The file size is a maximum of 10 MB. 

SLA/Invoice/Packing List Links: The requestor can make additional comments or remarks on the service request, such as on the SLA/Invoice/Packing List links.

Save Changes: Finally, click the Save Changes button at the top right of the page to save the consignment.