Service Activity Roles and Access | Relief Item Tracking Application (RITA) User Guide

Overview:

Service Activity enables a project to identify the WFP service or activity to which a consignment or receipt should be attributed. This supports the separation of operational records for different services operating under WFP, such as the Logistics Cluster (LC), UNHRD, UNHAS and On-Demand Services (ODS). For example, consignments managed within a Logistics Cluster project may need to be attributed to different service activities for tracking and reporting purposes.

Service Activities must first be configured at project level by a RITA Administrator before operators can select them.

Step 1: Create a Service Activity (RITA Administrator):

Open the relevant project and navigate to "Project-based Information".
Locate the Service Activities for this Project section and select Create.

Enter the "Service Activity ID" (name) and "Service Activity Description".
Select "Save" to add the Service Activity to the project.

Step 2: Assign a Service Activity to a Consignment (RITA Operator)

Operators can associate a consignment with a Service Activity using the consignment’s main screen.

Open the relevant consignment.
Navigate to the Service Activity section.
Select the applicable Service Activity from the available options.

Step 3: Assign a Service Activity During Receipt

A Service Activity can also be selected when receiving cargo, allowing the receipt to be attributed to the appropriate activity.

Open the Receive screen and proceed with the relevant receipt.
In the Confirm receipt of goods window, locate the Service Activity field.
Select the applicable Service Activity from the dropdown list and complete the receipt process.

Step 4: Amend a Service Activity After Receipt

If a Service Activity was not selected during receipt, the operator can assign it afterwards through "Receive History".

Navigate to Receives > Receive History.
Find the relevant receipt and open Options > Shipment Details.

In the shipment details window, select the correct Service Activity.
Select Amend to save the change.

Reporting

The Storage Overview report includes a Service Activity column. Operators can export the report and use this column to distinguish received cargo or stock by Service Activity.

Navigate to Reporting and open the Storage Overview report.
Download or export the report.
Use the Service Activity column to filter or group the exported records by activity.