When the service request from the Customer is to collect the cargo from the customer address (not necessarily at the same Site) or a transshipment point, the consignments will be listed under the section “Cargo Awaiting Collection.” This section is divided into two parts:

• Customer Address
• Transshipment Point 

Customer Address: Within the box, the operator will see the Pickup location listed as “Customer Address.” Clicking on it will show the nested information of the consignment: Consignment Number, agency name, destination of the cargo, item category, item description, quantity, weight, and volume. 

Transshipment Point: Within the box, the operator will see the Pickup location listed as the transit point, such as an airport or a seaport. Clicking on it will show the nested information of the consignment: the Consignment Number, agency name, final destination of the cargo, item category, item description, quantity, weight, and volume.

Within the box, the operator will see the following options:

Cancel Pending

The users can cancel the service request in entirety or cancel the pending collection of items. During such instances, the operator can click on “Cancel Pending” button. 

“Cancel Pending” will result in the following: 

• Cancelation of the whole consignment as cargo will never arrive. The consignment will be closed.
• The pending items in the consignment will be canceled. The operator can provide a reason for the cancellation. The consignment will be in progress, but only for the actual quantity transported. 
   

These consignments will be listed as "Cancelled by Service User" under the section “Cancelled pending Customer Collections” in the “Dispatches” tab.

The other options within the box include: "Show Disposition" and "Assign to Journey". They are described in the Stock Available to Dispatch paragraph of this chapter.

When users cancel the request for collections, such consignments are listed under “Cancelled pending Customer Collections” in the “Dispatches” screen. To reverse such consignments, the users must go to the “Cancelled pending customer collections” and follow the reversal process.